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Our "Uncovered" series has more on how the industry denies coverage to .
One of the stories describes how Cigna reject patients' claims without opening their files. "We literally click and submit," one former company doctor said. 
ProPublica
How Cigna Saves Millions by Having Its Doctors Reject Claims Without Reading ThemInternal documents and former company executives reveal how Cigna doctors reject patients’ claims without opening their files. “We literally click and submit,” one former company doctor said.
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